By now most of you have had a chance to pull out your eBeam System after the Holiday break and scrapbook away. Now would be a good time for you, technology coordinators, to check-in with your teachers and see if they need any additional accessories or service on any damaged hardware. What kind of warranty does eBeam offer? Luidia offers a two-year manufacturer warranty on the eBeam receiver, stylus and whiteboard pens.
How do you know if your damaged stylus is under warranty? Locate the serial number on the eBeam receiver that coordinates with the stylus in question (there is no serial number on the actual pen) and email that number to your local eBeam representative. They can check to see if your eBeam part is still under warranty and give further instructions on repairing your system. We even take care of the shipping for you, so there is no cost on your end to get a replacement part. Now that’s service.